Forgot Password topic for Troubleshooting Guide (with fixed links)#466
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vvlladd28 merged 4 commits intoJun 11, 2026
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Pull request overview
Adds a new “Forgot Password” section to the Troubleshooting Guide to help users diagnose why password reset emails may not be sent.
Changes:
- Introduces a new Troubleshooting topic covering common “Forgot my password” email delivery causes (activation status, SMTP configuration, case-sensitive login).
- Adds DocLink references to relevant configuration and UI documentation.
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| - **SMTP is not configured**. | ||
| If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered. | ||
| <DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink> |
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| - **Case sensitivity of email login**. | ||
| By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity, | ||
| update the <DocLink product={props.product} path="reference/configuration/core-rule-engine-config/#security-parameters" useTbDocs>SECURITY_USER_LOGIN_CASE_SENSITIVE</DocLink> | ||
| parameter to **false** in your <DocLink product={props.product} path="reference/configuration/how-to-change-config" useTbDocs>configuration</DocLink> file. After that, you must restart your ThingsBoard service to apply the changes. |
Co-authored-by: Copilot Autofix powered by AI <175728472+Copilot@users.noreply.github.com>
vvlladd28
approved these changes
Jun 11, 2026
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Forgot Password topic for Troubleshooting Guide:
