WorkHours GLPI Plugin

WorkHours is a GLPI plugin that adds a ticket task time report and ticket printing view to help track technician hours across tickets and entities.

Features

• Adds a Work Hours report under the GLPI Tools menu.
• Filters ticket task hours by start date, end date, and the current active entity.
• Displays ticket task records with:
  • Ticket ID and name
  • Task ID and date
  • Technician name
  • Hours spent per task
• Shows a total hours summary and technician-level totals.
• Provides a Print Ticket view for each ticket with:
  • Ticket metadata
  • Task timeline and hours
  • Followups / responses
  • Ticket solution

Requirements

• GLPI >= 10.0.0 and < 11.0.569
• PHP >= 8.2

Installation

1. Copy the plugin folder to your GLPI plugins directory, for example:

   cp -R /path/to/workhours /var/www/glpi/plugins/workhours

2. In GLPI, go to Configuration > Plugins.
3. Locate WorkHours and click Install.
4. Activate the plugin.

Usage

1. Open GLPI and select Tools > Work Hours from the sidebar menu.
2. Use the date filters and click Filter to refresh the report.
3. Review the returned ticket tasks and total hours.
4. Click Print Ticket for a detailed, printable ticket summary.

Notes

• The report automatically limits results to the current active entity.
• Only ticket tasks with actiontime > 0 are included.
• The plugin does not create additional database tables.

Plugin Metadata

• Name: WorkHours
• Version: 1.0.56
• Author: Bouwen
• License: MIT
• Homepage: http://www.bouwen.com.br

Contributing

• Use a fork or branch for any changes.
• Follow GLPI plugin development guidelines.
• Submit pull requests with bug fixes or enhancements.