From f248a2137e2a3b91e2905b274df02cb4b024e592 Mon Sep 17 00:00:00 2001
From: mykhailokornieiev <mkornieiev@thingsboard.io>
Date: Wed, 10 Jun 2026 12:46:26 +0300
Subject: [PATCH 1/4] Forgot Password topic for Troubleshooting Guide  (with
 fixed links)

---
 src/content/_includes/docs/troubleshooting.mdx | 13 +++++++++++++
 1 file changed, 13 insertions(+)

diff --git a/src/content/_includes/docs/troubleshooting.mdx b/src/content/_includes/docs/troubleshooting.mdx
index eeef60bc1..a76a80cca 100644
--- a/src/content/_includes/docs/troubleshooting.mdx
+++ b/src/content/_includes/docs/troubleshooting.mdx
@@ -346,6 +346,19 @@ Sometimes after configuring OAuth you cannot see the button for logging in with
 
 For OAuth2 configuration, see <DocLink product={props.product} path="user-guide/security/oauth-2-support">OAuth 2.0 Support</DocLink>.
 
+## Forgot Password
+
+There are cases when the “Forgot my password” email is not sent. This can happen for one of the following reasons:
+- **User is not activated**.
+If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first.
+- **SMTP is not configured**.
+If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered.
+<DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink>
+- **Case sensitivity of email login**.
+By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity,
+update the <DocLink product={props.product} path="reference/configuration/core-rule-engine-config/#security-parameters" useTbDocs>SECURITY_USER_LOGIN_CASE_SENSITIVE</DocLink> 
+parameter to **false** in your <DocLink product={props.product} path="reference/configuration/how-to-change-config" useTbDocs>configuration</DocLink> file. After that, you must restart your ThingsBoard service to apply the changes.
+
 ## Getting Help
 
 - <a href="https://github.com/thingsboard/thingsboard" target="_blank" rel="noopener noreferrer">GitHub Project</a> — check out the project and consider contributing.

From c9664ad45a185c3edd29e51385642af850470eec Mon Sep 17 00:00:00 2001
From: Mykhailo Kornieiev
 <115699895+mykhailokornieiev@users.noreply.github.com>
Date: Thu, 11 Jun 2026 12:40:44 +0300
Subject: [PATCH 2/4] Potential fix for pull request finding - User is not
 activated fix

Co-authored-by: Copilot Autofix powered by AI <175728472+Copilot@users.noreply.github.com>
---
 src/content/_includes/docs/troubleshooting.mdx | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/src/content/_includes/docs/troubleshooting.mdx b/src/content/_includes/docs/troubleshooting.mdx
index a76a80cca..89db8c592 100644
--- a/src/content/_includes/docs/troubleshooting.mdx
+++ b/src/content/_includes/docs/troubleshooting.mdx
@@ -349,8 +349,7 @@ For OAuth2 configuration, see <DocLink product={props.product} path="user-guide/
 ## Forgot Password
 
 There are cases when the “Forgot my password” email is not sent. This can happen for one of the following reasons:
-- **User is not activated**.
-If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first.
+- **User is not activated:** If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first.
 - **SMTP is not configured**.
 If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered.
 <DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink>

From 78b5c8b263e796cdfc5a262c1f5f5cafd9671864 Mon Sep 17 00:00:00 2001
From: mykhailokornieiev <mkornieiev@thingsboard.io>
Date: Thu, 11 Jun 2026 13:08:41 +0300
Subject: [PATCH 3/4] Forgot Password topic for Troubleshooting Guide -
 formatting fixes

---
 src/content/_includes/docs/troubleshooting.mdx | 6 ++----
 1 file changed, 2 insertions(+), 4 deletions(-)

diff --git a/src/content/_includes/docs/troubleshooting.mdx b/src/content/_includes/docs/troubleshooting.mdx
index 89db8c592..229397a93 100644
--- a/src/content/_includes/docs/troubleshooting.mdx
+++ b/src/content/_includes/docs/troubleshooting.mdx
@@ -350,11 +350,9 @@ For OAuth2 configuration, see <DocLink product={props.product} path="user-guide/
 
 There are cases when the “Forgot my password” email is not sent. This can happen for one of the following reasons:
 - **User is not activated:** If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first.
-- **SMTP is not configured**.
-If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered.
+- **SMTP is not configured:** If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered.
 <DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink>
-- **Case sensitivity of email login**.
-By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity,
+- **Case sensitivity of email login:** By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity,
 update the <DocLink product={props.product} path="reference/configuration/core-rule-engine-config/#security-parameters" useTbDocs>SECURITY_USER_LOGIN_CASE_SENSITIVE</DocLink> 
 parameter to **false** in your <DocLink product={props.product} path="reference/configuration/how-to-change-config" useTbDocs>configuration</DocLink> file. After that, you must restart your ThingsBoard service to apply the changes.
 

From db31f31382844b739cbaf05ac86b30888887ad97 Mon Sep 17 00:00:00 2001
From: mykhailokornieiev <mkornieiev@thingsboard.io>
Date: Thu, 11 Jun 2026 13:18:50 +0300
Subject: [PATCH 4/4] Forgot Password topic for Troubleshooting Guide -
 additional formatting fix

---
 src/content/_includes/docs/troubleshooting.mdx | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/src/content/_includes/docs/troubleshooting.mdx b/src/content/_includes/docs/troubleshooting.mdx
index 229397a93..26a6e8159 100644
--- a/src/content/_includes/docs/troubleshooting.mdx
+++ b/src/content/_includes/docs/troubleshooting.mdx
@@ -350,8 +350,7 @@ For OAuth2 configuration, see <DocLink product={props.product} path="user-guide/
 
 There are cases when the “Forgot my password” email is not sent. This can happen for one of the following reasons:
 - **User is not activated:** If the user account is not activated, the “Forgot my password” email will not be sent. You must <DocLink product={props.product} path="user-guide/users/#create-a-new-user" useTbDocs>activate the user</DocLink> first.
-- **SMTP is not configured:** If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered.
-<DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink>
+- **SMTP is not configured:** If SMTP is not set up on your ThingsBoard instance, password recovery emails cannot be delivered. <DocLink product={props.product} path="user-guide/ui/mail-settings" useTbDocs>Make sure SMTP is configured correctly.</DocLink>
 - **Case sensitivity of email login:** By default, email login in ThingsBoard is case-sensitive for security reasons. To disable case sensitivity,
 update the <DocLink product={props.product} path="reference/configuration/core-rule-engine-config/#security-parameters" useTbDocs>SECURITY_USER_LOGIN_CASE_SENSITIVE</DocLink> 
 parameter to **false** in your <DocLink product={props.product} path="reference/configuration/how-to-change-config" useTbDocs>configuration</DocLink> file. After that, you must restart your ThingsBoard service to apply the changes.