Bug: Missing Validation and Error Handling for Invalid Support Ticket/Form Submissions

[mithilP007]

Describe the bug

The support/help request workflow appears to allow incomplete or invalid form submissions without proper frontend and backend validation.

Users may currently:

• submit empty fields
• enter whitespace-only values
• provide malformed email/contact input
• trigger submissions with missing required information

This may lead to:

• broken support requests
• inconsistent stored data
• unclear backend errors
• poor user experience
• unnecessary processing/API calls

To Reproduce

1. Open the support/help request form
2. Leave required fields empty or enter only spaces
3. Submit the form
4. Observe system behavior

Example invalid inputs:

" "
invalid@email

Expected Behavior

The application should:

• validate required fields before submission
• reject whitespace-only input
• validate email/contact formats
• display inline validation errors
• prevent invalid requests from being processed

Example:

if (!message.trim()) {
  setError("Message cannot be empty");
}

Suggested Fix

Implement:

• frontend form validation
• trimmed input normalization
• backend validation checks
• descriptive inline error handling
• disabled submit state for invalid input

Optional improvements:

• character limits
• loading states
• validation helper utilities

Impact

Fixing this improves:

• user experience
• data quality
• support workflow reliability
• frontend/backend consistency
• contributor onboarding

Labels Suggested

• bug
• frontend
• backend
• validation
• GSSoC2026
• good first issue

[mithilP007]

Hi maintainers,

I would like to work on this issue under GSSoC 2026.

I plan to improve the support/help request workflow by implementing robust frontend and backend validation, trimmed input handling, and clearer inline error feedback for invalid form submissions.

Please assign this issue to me. Thank you!

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[github-actions]

This issue has been automatically closed because it has been inactive for more than 30 days. If you believe this is still relevant, feel free to reopen it or create a new one. Thank you!