Any logging available?

[posixx]

We seem to be unable to have a domain transferred to desec. The plesk error dialog and log only lists: deSEC error 400: null

Within plesk log we see:

Task failed: id=18620, pid=2750879, type=ext-ls-desec-dns-task_syncdnszones, error=Exception: deSEC error 400: null
file: /usr/local/psa/admin/plib/modules/ls-desec-dns/library/Task/SyncDnsZones.php
line: 234
code: 127
trace: #0 /usr/local/psa/admin/plib/Task/Control/Sdk.php(49): Modules_LsDesecDns_Task_SyncDnsZones->run()
#1 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(178): Plesk\Task\Control\Sdk->run()
#2 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(113): Db_Table_Broker_LongTasks->_syncStart(object of type Db_Table_Row_LongTask)
#3 /usr/local/psa/admin/plib/Task/Async/Executor.php(54): Db_Table_Broker_LongTasks->runTaskWithinExecutor(object of type Db_Table_Row_LongTask)
#4 /usr/local/psa/admin/plib/scripts/task-async-executor.php(6): Task_Async_Executor->execute()

#0 /usr/local/psa/admin/plib/modules/ls-desec-dns/library/desec/Dns.php(28): PleskExt\Desec\Utils\DesecApiClient->request(string 'POST', string 'domains/ilc-europe.nl/rrsets/', array)
#1 /usr/local/psa/admin/plib/modules/ls-desec-dns/library/utils/DomainUtils.php(259): PleskExt\Desec\Dns->pushRRsetDesec(string 'ilc-europe.nl', array)
#2 /usr/local/psa/admin/plib/modules/ls-desec-dns/library/Task/SyncDnsZones.php(186): PleskExt\Utils\DomainUtils->syncDomain(integer '263')
#3 /usr/local/psa/admin/plib/Task/Control/Sdk.php(49): Modules_LsDesecDns_Task_SyncDnsZones->run()
#4 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(178): Plesk\Task\Control\Sdk->run()
#5 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(113): Db_Table_Broker_LongTasks->_syncStart(object of type Db_Table_Row_LongTask)
#6 /usr/local/psa/admin/plib/Task/Async/Executor.php(54): Db_Table_Broker_LongTasks->runTaskWithinExecutor(object of type Db_Table_Row_LongTask)
#7 /usr/local/psa/admin/plib/scripts/task-async-executor.php(6): Task_Async_Executor->execute()

and

Long task executor: id=18620 completed with error: deSEC error 400: null:
0: /usr/local/psa/admin/plib/Task/Async/Executor.php:56
Task_Async_Executor->execute()
1: /usr/local/psa/admin/plib/scripts/task-async-executor.php:6

But no API related logs. DeSec support is asking for detailed API returned information but it isn't available as far as we know. Any help in resolving our problem?

[darius-luca-tech]

Hello @posixx,

Thank you for flagging this issue to us!

Could you please set the log verbosity to 7, retry syncing the zone and share the logs with us? Additionally, could you please check if the deSEC API key is properly placed in the panel.ini, under the [ext-ls-desec-dns] label?

All the best,
Luca

[posixx]

Sorry but i have no idea where to do these changes or retrieve these settings. can you elaborate? I have enough linux knowledge but not plesk in general, and CLI access