diff --git a/packages/servicenow/_dev/build/docs/README.md b/packages/servicenow/_dev/build/docs/README.md
index 8a537e8bd1f..400ba6fb20e 100644
--- a/packages/servicenow/_dev/build/docs/README.md
+++ b/packages/servicenow/_dev/build/docs/README.md
@@ -11,6 +11,11 @@ The ServiceNow integration can be used in three different modes to collect logs:
 - **AWS S3 SQS mode**: ServiceNow writes data to S3; S3 sends a notification of a new object to SQS; the Elastic Agent receives the notification from SQS and then reads the S3 object. Multiple agents can be used in this mode.
 - **REST API mode**: ServiceNow offers table APIs to retrieve data from its tables; the Elastic Agent polls these APIs to list their contents and read any new data. Visit this [page](https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/c_TableAPI#table-GET) for additional information about REST APIs.
 
+## Agentless Enabled Integration
+
+Agentless integrations allow you to collect data without having to manage Elastic Agent in your cloud. They make manual agent deployment unnecessary, so you can focus on your data instead of the agent that collects it. For more information, refer to [Agentless integrations](https://www.elastic.co/guide/en/serverless/current/security-agentless-integrations.html) and the [Agentless integrations FAQ](https://www.elastic.co/guide/en/serverless/current/agentless-integration-troubleshooting.html).
+Agentless deployments are only supported in Elastic Serverless and Elastic Cloud environments.  This functionality is in beta and is subject to change. Beta features are not subject to the support SLA of official GA features.
+
 ## Compatibility
 
 This module has been tested with the latest(updated as of August 1, 2024) version of Xanadu on ServiceNow.
diff --git a/packages/servicenow/changelog.yml b/packages/servicenow/changelog.yml
index 71d70637d7c..86cca1a044f 100644
--- a/packages/servicenow/changelog.yml
+++ b/packages/servicenow/changelog.yml
@@ -1,4 +1,9 @@
 # newer versions go on top
+- version: "2.1.0"
+  changes:
+    - description: Enable Agentless deployment.
+      type: enhancement
+      link: https://github.com/elastic/integrations/pull/19432
 - version: "2.0.1"
   changes:
     - description: Change page_size/batch_size variable type from text to integer for Fleet input validation.
@@ -46,7 +51,10 @@
       link: https://github.com/elastic/integrations/pull/14393
 - version: "1.0.2"
   changes:
-    - description: "Add support for dates containing AM/PM, specifically support the `yyyy-MM-dd hh:mm:ss a` format. \nEncode unencoded URLs to allow them to parse into URL parts.\nAppend pipeline_error to `event.kind` on non-terminal processor failures to not overwrite event.kind type.\n"
+    - description: |
+        Add support for dates containing AM/PM, specifically support the `yyyy-MM-dd hh:mm:ss a` format. 
+        Encode unencoded URLs to allow them to parse into URL parts.
+        Append pipeline_error to `event.kind` on non-terminal processor failures to not overwrite event.kind type.
       type: bugfix
       link: https://github.com/elastic/integrations/pull/14193
 - version: "1.0.1"
diff --git a/packages/servicenow/docs/README.md b/packages/servicenow/docs/README.md
index eca118ac8e1..f046c52d4ba 100644
--- a/packages/servicenow/docs/README.md
+++ b/packages/servicenow/docs/README.md
@@ -11,6 +11,11 @@ The ServiceNow integration can be used in three different modes to collect logs:
 - **AWS S3 SQS mode**: ServiceNow writes data to S3; S3 sends a notification of a new object to SQS; the Elastic Agent receives the notification from SQS and then reads the S3 object. Multiple agents can be used in this mode.
 - **REST API mode**: ServiceNow offers table APIs to retrieve data from its tables; the Elastic Agent polls these APIs to list their contents and read any new data. Visit this [page](https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/c_TableAPI#table-GET) for additional information about REST APIs.
 
+## Agentless Enabled Integration
+
+Agentless integrations allow you to collect data without having to manage Elastic Agent in your cloud. They make manual agent deployment unnecessary, so you can focus on your data instead of the agent that collects it. For more information, refer to [Agentless integrations](https://www.elastic.co/guide/en/serverless/current/security-agentless-integrations.html) and the [Agentless integrations FAQ](https://www.elastic.co/guide/en/serverless/current/agentless-integration-troubleshooting.html).
+Agentless deployments are only supported in Elastic Serverless and Elastic Cloud environments.  This functionality is in beta and is subject to change. Beta features are not subject to the support SLA of official GA features.
+
 ## Compatibility
 
 This module has been tested with the latest(updated as of August 1, 2024) version of Xanadu on ServiceNow.
diff --git a/packages/servicenow/manifest.yml b/packages/servicenow/manifest.yml
index a363383defb..3fa33ebeac8 100644
--- a/packages/servicenow/manifest.yml
+++ b/packages/servicenow/manifest.yml
@@ -1,14 +1,14 @@
 format_version: 3.3.2
 name: servicenow
 title: "ServiceNow"
-version: "2.0.1"
+version: "2.1.0"
 description: "Collect logs from ServiceNow with Elastic Agent."
 type: integration
 categories:
   - security
 conditions:
   kibana:
-    version: "^8.16.5 || ^9.0.0"
+    version: "^8.19.2 || ^9.0.5"
   elastic:
     subscription: "basic"
 screenshots:
@@ -69,6 +69,14 @@ policy_templates:
   - name: servicenow
     title: ServiceNow logs
     description: Collect ServiceNow logs.
+    deployment_modes:
+      default:
+        enabled: true
+      agentless:
+        enabled: true
+        organization: security
+        division: engineering
+        team: security-service-integrations
     inputs:
       - type: cel
         title: Collect ServiceNow tables via API