Issue walkthrough

[phorcys420]

I was thinking it would be interesting to take users through a little series of questions when they create a new thread in #help

Flow

1. Choose issue category : Help needed, Bug report, Feature request
   if feature request or bug report then probably redirect them to GH issues and lock thread.
2. What product is this issue related to ? Coder v1, Coder v2, code-server
3. What platform are you running the product on ? Linux, Windows, macOS
4. What runtime are you using to run the product ? Docker, SystemD (depending on platform)
5. Have you posted logs ? if no, please do
6. Tell users to mention anything else that could matter (product version, etc)
7. The bot posts a summary of the issue and pins it

For each category, a tag should be added to the issue.

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I think the message should delete itself after 5 minutes of inactivity.

Implementation 1 (discarded)

Have the user run a command that shows a modal to them.
This is nice but it requires running a command, which makes the UX poorer.

Implementation 2 (choosen)

Sending a self-editing message on every thread creation that contains action rows

I think this gives better UX but we might get the bot rate-limited if too much threads are created at once.

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Roadmap

• Action row components
  • Base components and questions
  • "Other" entries for every question
  • Styled components (emojis in action rows)
• Action row events
  • Item selection is handled properly and state-agnostic
  • Only the owner of the post and admins can use the walkthrough
• Walkthrough is sent on post creation
  • feature: Implement missing newly_created property on IThreadCreateEvent nyxx-discord/nyxx#440
• Back button under action rows so you can correct input mistakes
• Summary message
  • The thread name is displayed
  • Infos from the questions are displayed
  • The summary is pinned automatically
  • Summary is good-looking (maybe use embeds?)
  • Log locations are indicated to the user
  • The pin alert message is automatically deleted

[matifali]

also, add instructions on how to get logs. like showing them commands and asking users to paste the output they get from running each command.

[phorcys420]

add instructions on how to get logs. like showing them commands and asking users to paste the output they get from running each command.

yes that's a good idea, i will also add a "platform" dropdown so that it gives the appropriate log locations.

[phorcys420]

Currently, the bot posts twice because I am unable to distinguish between thread creation and thread join due to an issue in the library's repo (nyxx-discord/nyxx#440)

[phorcys420]

Here is an updated version of the flow.
I will also add icons for other dropdowns, I was just lazy.

[phorcys420]

here's how it looks now, it will also be the first rollout I think

[matifali]

Many people who discover coder from GitHub do not know abut v1 and v2. They only know coder.

[phorcys420]

👍
I could also add the repo name ?
I think it's sensible to keep the v1 entry until the sunset is complete though

This is kind of too much though, maybe I should just get rid of v1 altogether ?

[matifali]

yeah I suggest removing v1 as that is supported on slack.